New in Semonto: Issue Management

Starting now, you can add comments to incidents and manually change the status. This way, you can keep all incident history organised in one place.

Jelle De Laender 18 September 2025

Sometimes, alerting is not enough

Getting alerted when something is wrong with a website or server is great. But what happens after the alert is just as important. Is someone already working on it? Has a ticket been created? Has the root cause been found? Multiple Semonto users asked us to help them with this internal communication. That’s why we’re excited to introduce a brand-new feature: issue management.

Introducing: issue management

With Issue Management, you can now manage incidents directly inside Semonto. You can add a comment explaining why the issue happened, mention your ticket number, or explain what possible causes you are investigating. We have also added a status button that you can switch from ‘open’ to ‘in progress’. If Semonto notices at the next run that the issue is resolved, that status will automatically switch to ‘resolved’.

Why it matters

It's a minor addition, but it can have a significant impact on productivity and communication within your team. No more digging through old chat threads to remember what happened last time. The team is aligned, and clients are informed because everything is documented neatly in one place. This historical overview also helps you identify recurring issues and address structural problems.

Who can use it?

Incident management is included with every Semonto account, for every subscription, at no additional cost. It is available to all users. Want to try it out? Just head to the Issues tab, click the three dots next to an incident, and add your first comment or status update.