We changed our pricing. Here’s what’s new.

Our opinion on pricing

If you are a long-time user of Semonto, you know that our prices are quite stable. We are also transparent and open about our pricing: no hidden fees. No hidden costs. No credit card trap during trials. This is just part of our DNA and who we are.

Why it was time for a change

Up until today, Semonto had a typical subscription model with tiers and volume discounting. While this is common in SaaS, we had some issues with it.

Users didn’t know which plan to choose

Firstly, you need to choose which tier is the best. Luckily, we only had 3: Basic, for website owners, Advanced, for agencies using Semonto to monitor their client websites, and Expert, for our bigger agencies and customers with their own web applications and more in-depth monitoring. The issue with multiple tiers is that it can cause friction and stress because you had to decide which tier is the best fit.

Upgrades could result in a disproportionate price jump

Secondly, we had volume tiers based on the number of monitors. This means that you paid for a fixed number of monitors. The more you have, the cheaper the price per monitor. However, while it sounds logical, this was our main issue with our current pricing model. The number of monitors included in a tier changes in jumps: from 5 to 10, to 25, to 50, to 100, to 250. As a result, if you had to upgrade because you wanted to add 1 single website to monitor, you would be in a much bigger tier, resulting in a higher cost. For example: you would pay €15 euro/month for 10 monitors, but €25 per month for 11 monitors. That did not seem logical to us. It was also not a stable pricing model for agencies like web and SEO agencies who incorporate the Semonto services in subscriptions for their customers.

The new pricing

For 2024, we want to do this differently. This is what the new pricing looks like:

• 1 plan for all users
  In our new pricing model, all users start with the same basic subscription. This is billed at €7 per month and includes 3 pro website monitors, 3 cron job monitors, 1 server health monitor and 1 status page.
• Fixed price per monitor you add
  Any additional monitor will be added as an add-on with a fixed price.
• A volume discount
  The price per monitor lowers if you have more than 10 monitors in use. The more monitors you add, the bigger the discount.
• Pay only for what you use
  Any change during the month will be prorated. So you will only be billed for the exact usage. If you add a monitor mid-month, you will only be charged for the remaining time in your plan.
• Flexible billing
  Some users like to be billed exactly what they use: pay more whenever a monitor is added and receive a credit note when a monitor is removed. Other users prefer fixed billing because they don’t want to flood the accounting department with upgrades and downgrades. They prefer a fixed price per month, which is easier for cost calculations. They decide on a price based on the maximum number of monitors they expect to be using. Both fixed and flexible billing are possible in Semonto. By default, flexible billing is applied. You can adjust your preferences in the dashboard.

The advantages of the new pricing

Our new pricing model is easy, fair, and transparent. There are no surprises and no hidden costs. There is a price per monitor, and you decide whether and when you want to increase the number of monitors.

What changes for you?

All new customers will automatically get the new pricing. If you are an existing customer, nothing will change for you right now. If you want to switch to the new pricing, feel free to contact us. In time, all users will be migrated to the new model.

Feedback? Let us know!

More information can be found on our pricing page. On the subscription page in your Semonto account, you can see your current plan. Do you have any feedback? Feel free to reach out. We are always interested to hear what you think.