QuickStart Beginner’s Guide to Semonto Supervisor

If you just want to use the basic functionalities of Semonto Supervisor and don’t feel like reading all the technical details, this guide is for you. With this short guide, you can get started in 1-2-3.

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Contents

How to start monitoring a website or web shop

First of all you need to be logged in into Supervisor. Supervisor is the interface where you configure Semonto. In the top right you find a link to Supervisor to log in. This will open a new tab and asks for your credentials, the email address with which you signed up and the password you received by email.

  • Go to Monitors.
  • Click Create Monitor.
  • Choose whether you are monitoring a webapp (website or web shop) or a server.
  • Name your monitor, for example: My website.
  • Create or select tags: you can add certain keywords to categorize your list of monitors. This is optional, so feel free to skip if it feels too complicated.
  • In the next screen, you write the URL that you want to monitor.
    Please note, you have to add https:// at the start, not just www.
  • In the next screen, select a group. You can choose whether you want to add this site to an existing group, or create a new one. When in doubt, create a new one. We will explain more about groups in the Groups section.
  • Then you get an overview of the settings.
  • You can decide which tests you want to perform. If you are a beginner, we advise you to leave everything in default mode:
    • ping and latency:
      This is the most important test. It tests the responsiveness and speed of your website. We send a signal (a ping) to your server and wait for it to respond. The latency is how long it takes for the signal to come back.
    • Check required content (optional):
      This is an optional additional test to check whether certain words occur on your website and to get notified when the required content is absent. This is an advanced feature.
    • Check forbidden content (optional):
      This is an optional additional test to check whether certain forbidden words occur on your website and to get notified when they do. This is an advanced feature.
  • Click “save settings”.
  • You are all set! Once you have installed your monitor, we will start checking your site or server. You do not have to wait for the results: we will send you an e-mail if something goes wrong.

How to read the results of the monitor

On the “Monitors” page, you see a dashboard of the sites that you are monitoring.

Here’s how to interpret the results:

  • Color codes:
    • A grey light, or none, that for this monitor no test has been performed yet (a new monitor, for example).
    • A green light means that everything is working well.
    • An amber light means that you are at risk (reaching maximum server capacity, for example)
    • A red light means that something is wrong.

When you click on the monitor, you get a more detailed view:

  • The tabs:
    • On the main screen you see the type of test that was performed and what the results were.
    • In the “Details” tab, you see the settings and status of your monitor.
    • In the “Edit” tab, you can change the settings of your monitor.
    • In the “Group settings” tab, you can decide how frequently the tests should be performed, from which server location you want us to test, and who should be alerted in case of a problem (see section “How to decide who gets notified when an issue arises” for more information about that). You can also pause the monitor.
    • In the “Uptime report” tab, you get a monthly overview of the performance of your website or web shop.

How to see the monthly results of your monitor

  • Go to Monitors
  • Select the monitor you want to see the results for
  • Click on it to open the detailed view
  • Click on Status Report

How to decide who gets notified (and how) when an issue arises

  • You can notify multiple people when something goes wrong. For example: your web developer, yourself, your manager or your clients. These people are collected in a Contact Group.
  • When you created your first Monitor, a new contact group was automatically created.
  • Go to Contact Groups and you will find it as a New Group
  • Click on the three dots in the corner to start editing the settings of the group.
    • You can rename the Contact Group, for example the name of your company
    • You can decide to which e-mail addresses notifications should be sent
    • You can enable or disable push notifications. Push notifications are alerts on your smartphone (currently only available for Apple users). You need to download our app to proceed.
    • If you want receive an SMS when something somethings goes wrong, you can enter one or more phone numbers. To send messages via SMS, you need to buy SMS credits in the Your SMSes tab.
    • If you want to alert your followers on Twitter whenever your site is offline or back online, you can connect your Twitter account. To do this, go to Contact Groups, click on the three dots next to your Contact Group and select “details”. (This is for advanced users.)
    • If you want to use webhook alerts, you can create them here. (This is for advanced users.)
  • Now go to Monitors and select your monitor. Click on Groups Settings and Edit to connect your newly created Contact Group to your monitor.

How to know how much credits you are using

Within your monthly plan, you have a fixed number of credits. You can find your usage in Supervisor if you go to Plan options. You can see which plan you currently have and how many tests you can perform each hour. If you are exceeding the number of allowed credits, you have two options:

  • Either upgrade to a more extensive plan by selecting a plan from the list
  • or decrease the number of hourly tests to be performed in Monitor → Group Settings → Edit Interval.

How to upgrade your plan

Changing your plan is also done from Supervisor. You can renew, upgrade or downgrade your plan.

  • Go to Plan Options.
  • Select the Plan of your choosing and click “Upgrade” or "Downgrade".
  • Then follow the instruction in the wizard that is shown.