Using Contact Groups

Manage who to contact and how to contact them when incidents occur.

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In a Contact Group you define who to alert and how to alert them. A Contact Group can have multiple email addresses, SMS numbers, webhooks or a Twitter account. It is only concerned with who and how to contact them. You can for example create multiple Contact Groups, one for your clients, one to alert you personally and one for your development team. This makes it easier to manage this configuration and to set up channels specific for each Group.

Monitors and Groups

Each Monitor you have is a member of one Group. If you create a new Monitor you can directly place it in an existing Group or let Semonto create a Group for you with default settings. To effectively use a Group, you need to assign at least one Contact Group to it to warn you when an issue arises with one of your servers of websites. You can assign as much Contact Groups as you want to a Group.

A Group is also responsible for the interval in which Semonto performs tests on your servers and websites. And you can pause all Monitors in a Group for maintenance or any other reason. A group cannot contain a PulseCheck because the interval for a PulseCheck is set differently.

You can for example create a group of monitors that only needs to alert your development team and needs to be monitored at a short interval and a group that only monitors websites from clients at a longer interval.

PulseChecks

Each PulseCheck can be assigned multiple Contact Groups, just as a Group, to make it possible to reuse of a configuration of who to contact and how when a pulse expires possible.

More information on PulseChecks can be found in this guide.

SMS

Each SMS that Semonto sends consumes an SMS credit. When you use SMS'es to alert, make sure only to use them only where absolutely needed. You can find your available SMS credits in your SMS overview in Supervisor. There you can also purchase SMS credits.